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  • Writer's pictureMIAS

Chatbots and their Use in Alternative Dispute Resolution

Updated: Jan 5, 2022

Potential Impact of the New Proposal for the Regulation of Artificial Intelligence in the European Union

January 11, 2022 | noon to 2:00 pm | ONLINE


Dr. Crenguta Leaua, Ph.D.

Managing partner, LDDP (Bucharest), Chair, SVAMC Initiative on Arbitration and Mediation for Blockchain-based transactions, Professor, Bucharest University of Economic Studies


[2.5 Technology CLE credits, 2.5 International Law and International Litigation & Arbitration Certification Credits]

Chatbots are software that can successfully communicate with human beings. General legal issues may arise when employing a conversational agent in the communication process with humans, and create concerns regarding liability, consumer protection, privacy, cybersecurity, human rights, and others. Recently, the European Parliament and the Council of the European Union proposed a new regulation that intends to harmonise the main issues related to artificial intelligence (Artificial Intelligence Act). Some of its provisions would apply to conversational artificial intelligence.

This presentation will address the potential use of chatbots in alternative dispute resolution and the impact of the new EU proposal and other policies.

This event is presented by the Miami International Arbitration Society and Florida International University College of Law, and hosted by Hogan Lovells US LLP. This event is for MIAS members and friends. Registration is required at

About the speaker:

Dr. Crenguta Leaua has been counsel in international arbitration for over 20 years and has been appointed arbitrator in more than 120 cases, under the rules of ICSID, ICC - Paris, LCIA – London, VIAC – Viena, WIPO – Geneva, Danish Arbitration Institute, under UNCITRAL rules in Italy and France. She is listed as arbitrator in many of the Eastern- European countries (Romania, Poland, Moldova, Bulgaria, Slovenia) and Asia (China - CIETAC, SHIAC, Malaysia and Singapore). She is a founder of Leaua Damcali Deaconu Paunescu – LDDP in Bucharest, Romania, a GAR 100 Law firm.

A past vice-president of the ICC Court in Paris, Dr. Leaua is currently a member of the Board of Directors of SVAMC, where she is the chair of the SVAMC Initiative for Arbitration and Mediation for Blockchain-based Transactions. She is also a member in the UNCITRAL expert group for dispute resolution on technology disputes.

Dr. Leaua holds a Ph.D. in law from Bucharest University, and is an alumna of the Harvard University – John. F. Kennedy School of Government and the London School of Economics. Dr. Leaua is a professor habilitatus at the Bucharest University of Economic Studies (Faculty of Law and Faculty of Cybernetics and Informatics in Economics), where she teaches comparative international arbitration law, business law and new technologies law.

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